From the time we issue an invoice confirming your holiday arrangements, a contract exists between us. This means that Bookitbookit Ltd have certain obligations towards you, our client – and you in return have an undertaking towards Bookitbookit Ltd. We have set out below in simple terms the terms of this agreement, so that everyone’s responsibilities and rights are clearly understood. We explain what happens if you wish to make a change to your holiday, and the terms on which we will pay you compensation in the unlikely event of having to alter your holiday. The terms of this Fair Trading Agreement apply to all holidays operated by Bookitbookit Ltd. Your contract is entered into with Bookitbookit Limited.
PAYMENT – The completed booking form, signed by the party leader and including the names of all persons travelling, must be accompanied by a deposit of £45.00 per person. On receipt of your completed booking form we will send you an invoice stating the balance due to us and the final date for payment, which is normally three weeks before the date of travel. No further reminder is sent to you, and if the balance remains unpaid after this date, we reserve the right to cancel your holiday and retain the deposit you have paid. If you book within four weeks of the departure date Coach holidays – you must pay the full amount at the time of booking. Personal cheques cannot be accepted if booking/paying within 10 working days of departure. It is agreed by all parties that in any action arising out of or in connection with this Contract English law will govern.
CANCELLATION BY YOU – We begin to incur expenditure from the time we receive your booking, and so the deposit is paid to us as a sign of your willingness to utilise the travel arrangements and accommodation which we reserve on your behalf. If you wish to cancel your reservation you must do so in writing, and the charges you incur will depend on the date on which we receive this written notification. It is in your own interest to give us as much notice as possible, as cancellation charges incurred are on a sliding scale, as detailed:
Coach Holidays • Prior to 21 days of departure – loss of deposit • 21-15 days before departure – 45% or deposit if greater • 14-7 days before date of departure – 60% or deposit if greater • Up to 6 days before departure – 100
ALTERATION BY YOU – The following details shows charges applicable for any changes you may make to your reservation after we have received your booking form and deposit. In all cases you must notify us in writing of your intention to make an alteration. i) If you wish to change to another Bookitbookit holiday and providing you notify us more than 21 days (coach holidays) in advance of the original departure date you will be charged an amendment fee of £5.00 per person up to a maximum of £40.00 per booking form – Except Ticket events including Concerts, Theatres, Shows, Sporting Events etc. where no change can be made. We reserve the right to make an additional charge to cover in full any costs charged to us by our suppliers. ii) If you change your holiday less than 21 days (coach holidays) before the due date of departure it will be treated as a cancellation and cancellation charges will be levied as in paragraph 2. iii) If you wish to make any other alterations to your original booking e.g.: change the pick up point, alter the type of room you require or make a spelling amendment to a name, you will be charged an amendment fee of £5.00 per amendment on coach holidays. If a booking amendment involves a change of name, insurance premiums are not transferable. We reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. iv) Please note that if the booking alteration involves a change of name, insurance premiums are not transferable. Where any changes made to a booking (including change of surname, initial or title) involve travel by scheduled flights we reserve the right to make an additional charge to cover in full any cost charged to us by our suppliers.
TRAVEL INSURANCE – It is a requirement that when you travel you must take out adequate insurance. Full details are available and the premium should be added to your deposit. If you would prefer to arrange your own insurance it must be of equivalent or greater cover than our own, must include 24 hour emergency assistance, and details must be given on the booking form. Please note: It is your responsibility if required to arrange additional cover exceeding the maximum amounts payable under the Company policy or for areas of additional liability (see later). We are unable to accept responsibility for any costs you or anyone in your party may incur as a result of failing to take out insurance cover.
ALTERATIONS BY US – IF WE CHANGE YOUR HOLIDAY – It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance, and sometimes we may need to make changes. Most of these changes however are quite minor, but where they are significant, we will inform you as soon as is reasonably possible if there is time before your departure. If a MAJOR change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves changing your resort area, or time of departure or return by more than twelve hours or offering accommodation of a lower rating than that originally booked. You then have the choice of: i) Accepting the changed arrangements notified to you ii) Purchasing another available holiday from us iii) Cancelling your holiday If you choose i) or ii) we will pay you compensation on the scale shown below. If you choose iii) we will refund you all monies paid to us plus compensation on the scale shown below. However, in no case will we pay compensation if the change is due to an event listed in Important Note below. PERIOD BEFORE SCHEDULED DEPARTURE WITHIN WHICH A MAJOR CHANGE IS NOTIFIED TO YOU OR YOUR TRAVEL AGENT. Compensation per Person More than 21 days NIL 15-20 days £10.00 0-14 days £15.00 Important Note: Compensation payments do not apply to changes caused by war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, technical problems to transport, closure of ports or similar events beyond our control amounting to force majeure. The compensation payments do not apply to day trips. IF WE CANCEL YOUR HOLIDAY – It is necessary for there to be a minimum number of passengers in order to operate a tour. In certain circumstances therefore we may have to cancel your holiday and if this should occur, we will return to you all monies paid to us or offer you a suitable alternative. However we will not cancel your holiday: i) Immediately prior to the departure date unless you have not paid for your holiday in full, If we then cancel your holiday you will be entitled to either a comparable holiday or a full refund. ii) After the balance due date except as a result of hostilities, political unrest, or other circumstances amounting to force majeure. If we have to cancel your holiday at any time Bookitbookit Ltd is liable only for any monies, you have paid to us at the time of cancellation and for the compensation payments as detailed above.
SURCHARGES – The price of your travel arrangements can be varied due to changes in transportation costs – eg fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their Agents) and the Tour Operator/Organiser, Government action such as increases in VAT or any other Government imposed increases and a drop in exchange rates. In the case of any small variation an amount equivalent to 2% of the price of your travel arrangements which excludes insurance premiums and any amendment charges will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per person together with an amount to cover Agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements you may cancel your travel arrangements and receive a full refund of all monies paid, except for any additional amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or re-use your policy. Should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled on the terms set out in respect of major changes as detailed below to accept an offer of alternative travel arrangements from us if we are able to do so and compensation is set out below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Surcharges will not be imposed within 30 days of departure unless the holiday is booked within that period. Prices include all known costs when we went to press and are based on the following currency rates as recommended by ABTA on 31 March 2018 as published in the Financial Times. All rates are £ sterling: Euros 1.13. Unless specifically indicated in the holiday description entrance fees, guide costs, city guided tours and optional excursions are not included in the holiday price. Some hotels charge extra for porterage and tea/ coffee served with lunch or dinner. All prices and supplements in this brochure are quoted per person per holiday. Holiday prices include all travel, accommodation as specified and VAT as applicable in April 2018. At the time of printing we have been advised of the possibility of the introduction of consumer levies to provide additional financial protection for the holidays in this brochure. If such a levy is introduced it will be shown as a separate item on your invoice and will not be subject to our surcharge guarantee.
PAYMENTS FROM YOU – If you book a holiday which does not include flights through one of our authorised travel agents all monies you pay to him will be held on our behalf from the time you receive our confirmation showing our acceptance of your booking. After that, all such monies will be held on behalf of BookitBookit Limited.
SENDING YOUR TICKETS – After you have paid your final balance, we will send you your tickets and travel information approximately 7 days before your scheduled departure date.
LACK OF FACILITIES – All holiday arrangements, hotels and coach facilities advertised in this brochure are published by us in good faith, and to the best of our knowledge are accurate. However, as this brochure is written twelve months in advance, and due to various reasons,such as adverse weather, breakdown, seasonal activities etc., some amenities may not be available at the time of your stay.
OUR RESPONSIBILITY TO YOU – We accept responsibility for ensuring that all components of your holiday as described in this brochure are supplied to you to a reasonable standard. If any part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather conditions, road or traffic conditions or other such conditions amounting to Force Majeure. Please remember that some amenities (e.g. lifts, swimming pools, etc.) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the other provider of the service. Entertainment (particularly live entertainment) is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers.
PERSONAL INJURY (WHILST PARTICIPATING IN ARRANGEMENTS MADE BY US) ADDITIONAL PROTECTION Bookitbookit Ltd has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised on our website and the supplies of all the services are efficient, safe and reputable and that they comply with Local and National laws and regulations of the country in which they provide these services. Whilst we have no direct control over the provision of services to you by suppliers we will pay to our clients the equivalent of such damages as they would be entitled to receive under English law in an English court for any personal injury to the client, including illness or death, caused by the failure to perform or improper performance of such services or agents of ourselves or any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday as described in this brochure where such failure or improper performance is due to the fault of such person whilst acting within the scope, or in the course of their employment and not an event which such person could foresee or forestall even if they had taken all due care. PLEASE NOTE: We will make payments as stated above provided: i) That claims for personal injury are notified to us within 3 months of return from holiday. ii) That injured clients assign to Bookitbookit Ltd any rights against a supplier or other person or party they may have relating to the claim. iii) They agree to co-operate with us fully should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated. iv) Such payment is limited in the case of transport by water or air to a maximum of such sums as would be obtained under the provisions of the appropriate International conventions. This assignment is necessary to enable us to try and recover from suppliers any compensation we have paid to clients and associated costs, arising from personal injury to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured client. Please note the operation of overseas property, transport and other services is regulated and enforced by local authorities of each country and is subject to the laws, regulations and standards of codes of practice of that country. The legal and safety requirements of many foreign countries are lower than in the UK. It is only the local standards of each country that foreign suppliers operate to.
ADDITIONAL PROTECTION – Bookitbookit Limited values its reputation with you, our client, and has therefore made arrangements for those enforceable difficulties that may occur in which you may suffer illness, injury or death during your holiday, arising from an activity which is not part of the holiday arrangements, nor organised locally through our own representative, nor through your own misadventure. In cases where holiday insurance does not already offer such an arrangement, we are prepared to provide financial assistance up to a limit of £5,000 per booking for advice, guidance and assistance where appropriate, to help deal with such a mishap. (Should you subsequently receive a satisfactory settlement, we would look to recover our costs). This is on condition that you make an insurance claim on the legal expenses section of your insurance cover in respect of any legal fees incurred abroad for that purpose, and that you produce to us confirmation from the insurance company in respect of receipt of your notification to them of your claim.
TRAVEL DELAYS AND DISPUTES – Compensation will not be payable for any aspect of your holiday affected by matters over which we have no control, such as weather conditions, industrial disputes affecting ferries, airlines, floods, civil disturbances, coach mechanical problems, lack of coach facilities etc. In the unlikely event of a delay due to mechanical failure of one of our coaches, we undertake to do our utmost to arrange an alternative vehicle as quickly as possible. We make every effort to operate coaches of the standard described in this brochure but cannot accept claims from passengers on the basis of an inferior vehicle